> ## Documentation Index
> Fetch the complete documentation index at: https://help-plum.xoxoday.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Authenticate Domain

*Use your own custom Domain to send reward communication!*

## Understanding Domain Authentication

Domain Authentication is a crucial process aimed at confirming the ownership of a domain. Its primary goal is to ensure that emails sent from that domain are authentic and not manipulated, thus mitigating risks associated with email spoofing, phishing, and other fraudulent activities.

**Upon successful completion of Domain Authentication through the steps outlined below:**

* Recipients will no longer see "via [notifications@xoxoday.com](mailto:notifications@xoxoday.com)" next to the sender's address in the messages.
* Enhances the credibility and deliverability of emails by adding a layer of legitimacy to emails originating from the user's domain.

Check out this for entire list of benefits and why you should consider authenticating your domain [Email Domain Authentication](/account-settings/email-domain-auth/email-domain-authentication-overview)

***

## Prerequisites

Before initiating Domain Authentication, ensure the following prerequisites are met:

* Approval of KYB (Know Your Business) is mandatory.
* Only users with SuperAdmin privileges can authenticate the domain.
* Access to DNS or hosting provider is required for making necessary DNS modifications. In the absence of direct access, coordinate with your company's IT Admin responsible for DNS management.

<Info>
  **Pro tip:** Coordinate with your company's IT Admin responsible for DNS management. You can use the inbuilt emailing tool to send the DNS records to your IT Admin colleague.
</Info>

***

## Step by step guide to Authenticate Your Domain

<Info>
  Ensure you are logged in as SuperAdmin with approved KYB. If not done already, head over to: Submitting Verification Details
</Info>

<Steps>
  <Step title="Add Your Domain Name">
    Navigate to **Settings > Notifications.** Click on **'Authenticate your Domain'.**

    <Frame>
      <img src="https://mintcdn.com/plum/kNcyLek1bA74PNJE/images/intercom/help-center-account-settings-branding-email-domain-authentication-step-by-step-guide-to-authenticate-your-domain-9396789/screenshot__83_.png?fit=max&auto=format&n=kNcyLek1bA74PNJE&q=85&s=f32c74129377adf83027e009b78dd2a3" alt="" width="2088" height="1306" data-path="images/intercom/help-center-account-settings-branding-email-domain-authentication-step-by-step-guide-to-authenticate-your-domain-9396789/screenshot__83_.png" />
    </Frame>

    Now click on **'Save and Proceed'.**
  </Step>

  <Step title="Add DNS Records to Your DNS Manager">
    The following DNS records need to be added in your DNS Settings. Access your DNS provider portal and input these records. Note that all records are CNAME.

    <Frame>
      <img src="https://mintcdn.com/plum/kNcyLek1bA74PNJE/images/intercom/help-center-account-settings-branding-email-domain-authentication-step-by-step-guide-to-authenticate-your-domain-9396789/spaces_-MOeXh7erUO5h_LVpN85_uploads_0Ia1Kzley5vfBp0Tc8JT_Untitled__20_.jpg?fit=max&auto=format&n=kNcyLek1bA74PNJE&q=85&s=78c6dbcd816578541c130e074f6a438c" alt="" width="1917" height="931" data-path="images/intercom/help-center-account-settings-branding-email-domain-authentication-step-by-step-guide-to-authenticate-your-domain-9396789/spaces_-MOeXh7erUO5h_LVpN85_uploads_0Ia1Kzley5vfBp0Tc8JT_Untitled__20_.jpg" />
    </Frame>

    **Send DNS Records to IT Admin**

    If you lack access to the DNS Manager Portal, forward these DNS records to your IT Admin or DNS Manager. The records will be sent via email along with a CSV file.

    <Info>
      **Pro tip:** Coordinate with your company's IT Admin responsible for DNS management. You can use the inbuilt emailing tool to send the DNS records to your IT Admin colleague.
    </Info>

    We will send DNS records in email along with CSV to your IT Admin.

    <Frame>
      <img src="https://mintcdn.com/plum/kNcyLek1bA74PNJE/images/intercom/help-center-account-settings-branding-email-domain-authentication-step-by-step-guide-to-authenticate-your-domain-9396789/Untitled__21_.png?fit=max&auto=format&n=kNcyLek1bA74PNJE&q=85&s=e7a822d2301304ec77058f84345f7934" alt="" width="1906" height="429" data-path="images/intercom/help-center-account-settings-branding-email-domain-authentication-step-by-step-guide-to-authenticate-your-domain-9396789/Untitled__21_.png" />
    </Frame>
  </Step>

  <Step title="Verify Domain">
    After the IT Admin has added the records:

    * Check the box 'Please verify that your records have been added'.
    * Once selected, the Verify button will activate. Click on **'Verify'.**

    <Frame>
      <img src="https://mintcdn.com/plum/kNcyLek1bA74PNJE/images/intercom/help-center-account-settings-branding-email-domain-authentication-step-by-step-guide-to-authenticate-your-domain-9396789/Untitled__22_.png?fit=max&auto=format&n=kNcyLek1bA74PNJE&q=85&s=f6a35a74d35196c531bf8787fac7b556" alt="" width="1917" height="591" data-path="images/intercom/help-center-account-settings-branding-email-domain-authentication-step-by-step-guide-to-authenticate-your-domain-9396789/Untitled__22_.png" />
    </Frame>

    If your DNS records are added correctly and given sufficient time to take DNS changes to take place, on verification your domain is now authenticated.

    <Frame>
      <img src="https://mintcdn.com/plum/kNcyLek1bA74PNJE/images/intercom/help-center-account-settings-branding-email-domain-authentication-step-by-step-guide-to-authenticate-your-domain-9396789/Success-1.png?fit=max&auto=format&n=kNcyLek1bA74PNJE&q=85&s=2e2529b83c9fab714f92f2502131e347" alt="" width="1911" height="927" data-path="images/intercom/help-center-account-settings-branding-email-domain-authentication-step-by-step-guide-to-authenticate-your-domain-9396789/Success-1.png" />
    </Frame>
  </Step>
</Steps>

Feedback or Questions: Reach out to us at [cs@xoxoday.com](mailto:cs@xoxoday.com).