> ## Documentation Index
> Fetch the complete documentation index at: https://help-plum.xoxoday.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancellation/Refund

*FAQ's on cancellation and refunds.*

<AccordionGroup>
  <Accordion title="Can I cancel or postpone an experience?">
    You cannot cancel an experience after booking confirmation is received from Xoxoday. Any modification in the booking will be at the service provider's discretion. Please drop a mail to [cs@xoxoday.com](mailto:cs@xoxoday.com) for any rescheduling/canceling changes. You can also [raise a ticket](https://www.xoxoday.com/support#raise_a_ticket) or Whatsapp us at **+91 8061915050**.
  </Accordion>

  <Accordion title="Are there any cancellation charges if I cancel any experience?">
    Cancellation charges are dependent on the cancellation policy of the experience. It is mentioned while booking the experience.
  </Accordion>

  <Accordion title="Can I change the experience once the booking is done?">
    You would be able to change the experience before a confirmation is received. Currently, this feature isn't available online. Please contact at [cs@xoxoday.com](mailto:cs@xoxoday.com) to help you guide through the process. You can also [raise a ticket](https://www.xoxoday.com/support#raise_a_ticket) or Whatsapp us at +91 8061915050.

    But once you receive the confirmation of your booking, any modifications will be at the service provider's discretion.
  </Accordion>

  <Accordion title="Is the amount refunded if the experience is not available?">
    Yes, the amount will be refunded to your account without any cancellations, if the experience is not available.
  </Accordion>
</AccordionGroup>