> ## Documentation Index
> Fetch the complete documentation index at: https://help-plum.xoxoday.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting started

*FAQ's for End Users*

<AccordionGroup>
  <Accordion title="Is Plum Storefront accessible on my Android or iOS device?">
    The Storefront ([https://stores.xoxoday.com/companyname/](https://stores.xoxoday.com/companyname/)) is accessible in a mobile browser and can be accessed via an Android or an iOS device.
  </Accordion>

  <Accordion title="How can I log in to Plum for the first time?">
    For first-time users, please follow the steps below:
    Go to "stores.xoxoday.com/\[companyname]," click on the login page, and enter your email and password.
    You will receive an OTP to verify and be successfully signed up.
  </Accordion>

  <Accordion title="How can I redeem my Xoxoday reward code?">
    The user has to visit stores.xoxoday.com to redeem the code. Users can redeem the code through guest checkout. You don't have to log in or sign up. [Read more](/getting-started/for-end-users/how-to-redeem/reward-code) here.
  </Accordion>

  <Accordion title="How can I redeem my Xoxoday reward points?">
    After logging in to the store, your reward points balance will be shown at the top right corner of the page or under "Xoxo Points" in the profile icon. Choose any gift vouchers or any product from 30+ categories. During checkout, the user will be able to see the points balance and will be asked if he wants to use the points for the order payment. After checking the same, your points can be used for checkout. [Read more](/getting-started/for-end-users/how-to-redeem/redeem-reward-points) here.
  </Accordion>

  <Accordion title="How can I redeem my Giift reward link?">
    When you get the email about the reward, click "Redeem Now." You'll be taken to a page listing all of your vouchers. Read more here.
  </Accordion>

  <Accordion title="Can I redeem Giift reward points/vouchers for cash?">
    No, you cannot redeem Giift points/vouchers for cash.
  </Accordion>

  <Accordion title="How can I redeem Mastercard/Virtual Visa Card using Reward code/Reward points?">
    To use your Mastercard/Visa cards, you can pay the excess amount during checkout by selecting the option to pay via "Credit Card" and choosing the card of your choice.
  </Accordion>

  <Accordion title="Do I need to log in to buy on the Plum storefront?">
    For Reward Codes and Rewards links, the user need not log into Plum. Checkout is available for guest login.
  </Accordion>

  <Accordion title="How fast does Xoxoday resolve customer issues?">
    We generally respond to customer inquiries within 8 business hours. Our customer support timings are as follows:
    Monday to Friday (9:00 am to 9 pm)\*
    Saturday to Sunday (9:30 am to 6.30 pm)\*
    Note: All times are in IST.
    For queries please raise a ticket at [cs@xoxoday.com](mailto:cs@xoxoday.com) or Whatsapp us at +91 080 61915050.
  </Accordion>

  <Accordion title="How do you check the order delivery status?">
    You can check the order status under your Profile. Click on the profile icon and select "Orders." Then, navigate to "Your Orders" to view a list of your orders.
    Order Status is mentioned right next to the order. (Delivered/Pending).
    If your order status is pending, please check the Delivery TAT of the Gift voucher mentioned in T\&C of the Brand.
    Note: The order history can only be checked if the user is registered in Plum and has placed the order by logging into the account and not guest check out.

    <img src="https://mintcdn.com/plum/kNcyLek1bA74PNJE/images/intercom/help-center-getting-started-faqs-end-users-faqs-getting-started-for-end-users-faqs-10225703/a9f3ca67fc7fae1829925ec5fa2faaf2a9c7c104cd7499fa8ade11620bff43b7-Screenshot_2025-05-14_at_3_14_46_PM.png?fit=max&auto=format&n=kNcyLek1bA74PNJE&q=85&s=a3fc80e35731b849a88c749c8affeba4" alt="" width="2870" height="1466" data-path="images/intercom/help-center-getting-started-faqs-end-users-faqs-getting-started-for-end-users-faqs-10225703/a9f3ca67fc7fae1829925ec5fa2faaf2a9c7c104cd7499fa8ade11620bff43b7-Screenshot_2025-05-14_at_3_14_46_PM.png" />

    <img src="https://mintcdn.com/plum/kNcyLek1bA74PNJE/images/intercom/help-center-getting-started-faqs-end-users-faqs-getting-started-for-end-users-faqs-10225703/f911e63652d54abd5efff2e7f4c925827ccb013ca4ba6d253b8697980f7ecb45-Screenshot_2025-05-14_at_3_15_55_PM.png?fit=max&auto=format&n=kNcyLek1bA74PNJE&q=85&s=6be5965791cc275a53e1989260825b1c" alt="" width="2864" height="1464" data-path="images/intercom/help-center-getting-started-faqs-end-users-faqs-getting-started-for-end-users-faqs-10225703/f911e63652d54abd5efff2e7f4c925827ccb013ca4ba6d253b8697980f7ecb45-Screenshot_2025-05-14_at_3_15_55_PM.png" />
  </Accordion>

  <Accordion title="How to change the mobile number from the storefront?">
    * Go to [https://stores.xoxoday.com/](https://stores.xoxoday.com/)
    * Now, click on the "Login" button that is present in the top right corner of the page.
    * Enter your company email address that is associated with Plum.
    * Now, click on "Verify Email".
    * Now, enter the password and click on "Login"
    * After logging in to the Plum Storefront, click on the "Profile" button.
    * You can edit information from the "Basic Information" section in the dashboard.
    * Now, change the mobile number in the "Phone" section by clicking on "Edit Information".
    * Now, click "Confirm"
    * You will receive an OTP. Please enter the OTP on the screen.
    * Congratulations, you have successfully changed your mobile number in the storefront.

          <img src="https://mintcdn.com/plum/kNcyLek1bA74PNJE/images/intercom/help-center-getting-started-faqs-end-users-faqs-getting-started-for-end-users-faqs-10225703/2eeda5e04535c6ab17adb842923947be28d1d2be6ca6d4c084ef49b82870c5b9-Screenshot_2025-05-14_at_3_16_43_PM.png?fit=max&auto=format&n=kNcyLek1bA74PNJE&q=85&s=9e78db0a25c4e89780e5e0ed88aa6387" alt="" width="2870" height="1486" data-path="images/intercom/help-center-getting-started-faqs-end-users-faqs-getting-started-for-end-users-faqs-10225703/2eeda5e04535c6ab17adb842923947be28d1d2be6ca6d4c084ef49b82870c5b9-Screenshot_2025-05-14_at_3_16_43_PM.png" />
  </Accordion>

  <Accordion title="How to view your points balance in the dashboard?">
    After logging in to the Plum Storefront, you can see your reward points on top-right corner.

    <img src="https://mintcdn.com/plum/kNcyLek1bA74PNJE/images/intercom/help-center-getting-started-faqs-end-users-faqs-getting-started-for-end-users-faqs-10225703/534f30e63571a3e3edfa683f4cee3f6ccc1820604457c0da9e747043438fea3f-Screenshot_2025-05-14_at_3_19_40_PM.png?fit=max&auto=format&n=kNcyLek1bA74PNJE&q=85&s=821b7654f00ab29a5ad45ef3d1fc1ede" alt="" width="2850" height="1434" data-path="images/intercom/help-center-getting-started-faqs-end-users-faqs-getting-started-for-end-users-faqs-10225703/534f30e63571a3e3edfa683f4cee3f6ccc1820604457c0da9e747043438fea3f-Screenshot_2025-05-14_at_3_19_40_PM.png" />
  </Accordion>

  <Accordion title="Is multi-lingual support provided for the Xoxoday Plum marketplace?">
    Yes, we allow multi-lingual support in 10 different languages for the convenience of our end users.
  </Accordion>

  <Accordion title="I have not received OTP though I have generated it multiple times?">
    Kindly check if the number provided is correct this might happen due to network issues, please retry after some time. If you still face issues, raise a ticket in the help section at the top right corner. You can also email us at [cs@xoxoday.com](mailto:cs@xoxoday.com) or WhatsApp us at +91 080 61915050.
  </Accordion>

  <Accordion title="Do the perks & privileges section have validity on it?">
    Yes, they come with validity, the validity of the offer is limited and subject to change.
  </Accordion>

  <Accordion title="What do you mean by conversion rates during redemption?">
    Conversion rates are the conversion amount of the points that you have received. For example: 1 Point = 1 INR.
  </Accordion>

  <Accordion title="Can I go with a friend for a couple of experience?">
    Yes, "Couple" in this case denotes any two people who can visit and enjoy the experience.
  </Accordion>

  <Accordion title="Are the experiences available on the app and portal the same?">
    Yes, they are identical.
  </Accordion>

  <Accordion title="Can I gift the experience to my friend?">
    You may redeem the experience and gift the same to your family & friends but the booking name has to be provided so that we can inform the service provider in whose name it has to be booked.
  </Accordion>

  <Accordion title="Can I swap the booking I have done for experience?">
    No, once the booking is confirmed it cannot be canceled or swapped.
  </Accordion>

  <Accordion title="How to add points to my account?">
    The Reward points are usually rewarded from your Company and the same cannot be added manually by an individual.
  </Accordion>

  <Accordion title="How can I change my email id?">
    Please drop us an email at [cs@xoxoday.com](mailto:cs@xoxoday.com) with the existing mail ID and the reason for the change of mail ID. We will validate the details and update you on the request.
  </Accordion>

  <Accordion title="I didn't get an email or a reset link to reset the password.">
    Kindly check your spam folder if the reset link is delivered. You can click on reset password after 15 min to check if you are receiving the reset link. If you still have not received the reset link, write to [cs@xoxoday.com](mailto:cs@xoxoday.com) to help you with the query.
  </Accordion>

  <Accordion title="Is Cash on Delivery (COD) available in Plum?">
    No, Plum doesn't support cash on delivery right now.
  </Accordion>

  <Accordion title="Are there any hidden charges or taxes during checkout?">
    In Plum, you pay the price that is mentioned on the checkout page. There are no hidden charges present.
  </Accordion>

  <Accordion title="How do I check the balance and validity of Xoxo Points?">
    To check the validity of xoxo points, please write to [cs@xoxoday.com](mailto:cs@xoxoday.com).
  </Accordion>

  <Accordion title="How to check reward history - in terms of who it has been rewarded, amount, and procurement date?">
    Information like date of procurement, amount, quantity can be seen in the history reports on the Plum Admin platform.
  </Accordion>

  <Accordion title="How to add/change the company logo? Where does it reflect?">
    Yes, we allow custom changes to the company logo. The following steps can be followed to do the same. Settings >> Platform Preference >> Storefront >> Click on company logo >> Upload new image >> Click on upload.
  </Accordion>

  <Accordion title="Does the platform allow participants to place orders by phone?">
    Phone support is available for administrators in case of order placement or redemption issues on a case-by-case basis. Placing orders by phone is possible through some custom configurations.
  </Accordion>

  <Accordion title="Will users receive notifications for key reward lifecycle events such as reward generation and expiry?">
    The Xoxoday consumer reward platform provides complete support to track events like reward issuance and expiration. These data points can be leveraged by client-owned communication systems to trigger timely user notifications. This setup allows for seamless integration while maintaining flexibility in how end-user communication is managed.
  </Accordion>

  <Accordion title="Can the redemption process require two-factor authentication (2FA) via email or SMS to the registered account holder?">
    Yes, the redemption process within the Xoxoday reward solution can be configured to require two-factor authentication (2FA). Codes can be sent via SMS or email to the registered mobile number or email ID of the designated primary or secondary account holder, ensuring secure and compliant redemption processes.
  </Accordion>
</AccordionGroup>