> ## Documentation Index
> Fetch the complete documentation index at: https://help-plum.xoxoday.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Account Verification

*Everything you need to complete the KYB verification step and kick start your rewarding journey with Xoxoday.*

## What is Account Verification?

Xoxoday, as a Fintech company, verifies businesses and gift card usage to comply with regulations. Plum's account verification ensures we understand your business and intended use case to provide tailored assistance.

***

## Verification Process

<Steps>
  <Step title="Client Submission">
    Provide the necessary business details via the Plum Admin Panel.
  </Step>

  <Step title="Document Verification">
    Our compliance team reviews your submission within **2 working days** and may request additional information if needed.
  </Step>

  <Step title="Use Case Classification">
    Once all details are gathered, the compliance team classifies your use case.
  </Step>

  <Step title="Catalog Availability">
    Upon use case determination, the catalog team maps available products for immediate redemption.
  </Step>
</Steps>

<Info>
  Expect an acknowledgement email within **2 hours** of submission. Any additional information needed will be requested via email.
</Info>

***

## Use Case Classification

Once verified, your account is classified into one of the following use cases, which determines the catalog products available to you:

* **Regular Business** — Can procure vouchers from the catalog, excluding Amazon and Open Loop cards. Contact your Account Executive or [cs@xoxoday.com](mailto:cs@xoxoday.com) to request access to these cards.
* **Resellers (B2B & B2C)** — Can purchase closed-loop cards, except for brands explicitly prohibiting resellers and Amazon/Open-Loop cards.
* **Crypto** — Can only procure closed-loop cards and brands that permit crypto use cases.

***

## Escalation Matrix

For anything related to account verification, reach out through the appropriate level:

| Level   | Designation           | Email                                             |
| ------- | --------------------- | ------------------------------------------------- |
| Level 1 | Customer Success Team | [cs@xoxoday.com](mailto:cs@xoxoday.com)           |
| Level 2 | Implementation Lead   | [damodar@xoxoday.com](mailto:damodar@xoxoday.com) |
| Level 3 | Customer Success Head | [kailash@xoxoday.com](mailto:kailash@xoxoday.com) |