> ## Documentation Index
> Fetch the complete documentation index at: https://help-plum.xoxoday.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Redeem Reward Points

When your organization rewards you points, you receive an email from Xoxoday. If you haven't set up your Storefront account yet, clicking the link in this email takes you to the account setup page.

<Frame>
  <img src="https://mintcdn.com/plum/ikjqTnOEvj0xLMFQ/images/Screenshot-2026-10-03-at-2.09.08-PM.png?fit=max&auto=format&n=ikjqTnOEvj0xLMFQ&q=85&s=e0f21e7dbfc693dd001fb8176b52560f" alt="Screenshot 2026 10 03 At 2 09 08 PM" width="2868" height="1076" data-path="images/Screenshot-2026-10-03-at-2.09.08-PM.png" />
</Frame>

<br /><br />Set up your account to you redeem your points. For setup steps, see the related article here.

### Redeem Reward Points

<Steps>
  <Step title="Log in to your organization's Storefront.">
    1. Check your reward points balance in the top-right corner of the page. 
    2. Find a product using either option:

    * **Browse by category:** Select a category from the menu bar, such as **Gift Card**, **Shop**, **Mobile Recharge**, **Experience** or others
    * **Search:** Enter a brand or product name in the search bar at the top of the page.

    <Frame>
      <img src="https://mintcdn.com/plum/ikjqTnOEvj0xLMFQ/images/Screenshot-2026-10-03-at-1.49.50-PM-2.png?fit=max&auto=format&n=ikjqTnOEvj0xLMFQ&q=85&s=3ba4b38d7ad07ec0387eee67d6028414" alt="Screenshot 2026 10 03 At 1 49 50 PM 2" width="2878" height="1310" data-path="images/Screenshot-2026-10-03-at-1.49.50-PM-2.png" />
    </Frame>
  </Step>

  <Step title="Select the gift voucher or product you want. Select the denomination (the voucher value) you want to redeem.  ">
    <Frame>
      <img src="https://mintcdn.com/plum/ikjqTnOEvj0xLMFQ/images/Screenshot-2026-10-03-at-1.43.33-PM-1.png?fit=max&auto=format&n=ikjqTnOEvj0xLMFQ&q=85&s=e18c1019a56f0b29c001a01d609939c3" alt="Screenshot 2026 10 03 At 1 43 33 PM 1" width="2872" height="1176" data-path="images/Screenshot-2026-10-03-at-1.43.33-PM-1.png" />
    </Frame>

    Review the product details before you continue:

    * **Terms and Conditions:** Where and how you can use the voucher, including any restrictions.
    * **Validity:** How long the voucher stays valid after purchase.
    * **Description:** What the product includes.
  </Step>

  <Step title="Click **Add to cart**.">
    The product is added to your cart, and the button changes to **Go to Cart**.

    **Pro tip:** To redeem more than one product in a single order, keep browsing and add each product to your cart before you check out.
  </Step>

  <Step title="Review Shopping Cart">
    Click **Go to Cart or Redeem Now**. You can also click the cart icon in the top-right corner, next to your profile.

    Review your cart. Check the product, denomination, quantity, and total points for each item.  Click **Proceed to redemption**.

    <Frame>
      <img src="https://mintcdn.com/plum/ikjqTnOEvj0xLMFQ/images/Screenshot-2026-10-03-at-1.08.29-PM-1.png?fit=max&auto=format&n=ikjqTnOEvj0xLMFQ&q=85&s=6f871cbc8412025cea4a638cda2263ab" alt="Screenshot 2026 10 03 At 1 08 29 PM 1" width="2860" height="1286" data-path="images/Screenshot-2026-10-03-at-1.08.29-PM-1.png" />
    </Frame>
  </Step>

  <Step title="On the Checkout page choose Redeem using **Xoxo Points**. Click on **Proceed.** ">
    <Frame>
      <img src="https://mintcdn.com/plum/ikjqTnOEvj0xLMFQ/images/Screenshot-2026-10-03-at-1.08.46-PM-1.png?fit=max&auto=format&n=ikjqTnOEvj0xLMFQ&q=85&s=393ce84f3be6be616ece4b802490a1fc" alt="Screenshot 2026 10 03 At 1 08 46 PM 1" width="2878" height="1302" data-path="images/Screenshot-2026-10-03-at-1.08.46-PM-1.png" />
    </Frame>
  </Step>

  <Step title="Check your email address and phone number. Your voucher details will be delivered to the entered details.Click **Use These Details**">
    <Frame>
      <img src="https://mintcdn.com/plum/ikjqTnOEvj0xLMFQ/images/Screenshot-2026-10-03-at-1.09.00-PM-1.png?fit=max&auto=format&n=ikjqTnOEvj0xLMFQ&q=85&s=28656a8df287c43d3e1042b9bc392ae4" alt="Screenshot 2026 10 03 At 1 09 00 PM 1" width="2862" height="1300" data-path="images/Screenshot-2026-10-03-at-1.09.00-PM-1.png" />
    </Frame>

    * **Name:** Full name.
    * **Email address:** Your voucher details are sent here.
    * **Dialing code:** The country code for your phone number.
    * **Phone number:** You receive an OTP on this number to verify your order.
  </Step>

  <Step title="Click on **Redeem Now**. Enter the OTP sent to your email or phone number.  ">
    <Frame>
      <img src="https://mintcdn.com/plum/ikjqTnOEvj0xLMFQ/images/Screenshot-2026-10-03-at-1.09.27-PM-1.png?fit=max&auto=format&n=ikjqTnOEvj0xLMFQ&q=85&s=cee74ed9ae5f4f22b63368cd99796f73" alt="Screenshot 2026 10 03 At 1 09 27 PM 1" width="2874" height="1300" data-path="images/Screenshot-2026-10-03-at-1.09.27-PM-1.png" />
    </Frame>
  </Step>

  <Step title="Your order is placed. You receive an email with your order details at the email address you entered at checkout." />
</Steps>

***

<Info>
  **Still need help?** [Raise a support ticket.](https://xoxoday-30135.zendesk.com/hc/en-us/requests/new)
</Info>
