> ## Documentation Index
> Fetch the complete documentation index at: https://help-plum.xoxoday.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Charity

The Charity category lets you donate your Xoxo Points to verified NGOs and charitable causes, converting reward points into real-world donations. It gives you an opportunity to support social causes directly from the Plum storefront.

<Note>
  Availability: Available on the Plum storefront for Xoxo Points redemptions only.
</Note>

## Where Charity Is Used

Charity is commonly used for donating employee rewards to charitable causes, supporting CSR and corporate giving initiatives, allowing loyalty program members to contribute to NGOs, and giving users the option to redeem points for social impact instead of personal rewards.

## Redemption Options

Charity donations currently support only Xoxo Points. Xoxo Code, Points + Cash, and Cash Only are not supported for this category.

## Make a Donation

<Steps>
  <Step title="Browse Charities">
    Open the Charity category and browse the available NGOs and causes. Each listing includes the NGO name, cause description, logo/image, and available donation denominations.
  </Step>

  <Step title="Select a Cause">
    Choose the NGO you want to support. The product page displays details about the organization, the cause, and available donation amounts. Click **Donate** to continue.
  </Step>

  <Step title="Confirm Donation">
    Review the donation summary — NGO selected, donation amount, and Xoxo Points to be redeemed — then confirm to place the order.
  </Step>

  <Step title="Order Confirmation">
    Once the donation is confirmed:

    * Xoxo Points are deducted from your balance.
    * A donation order is created.
    * A confirmation email is sent to your registered email address.
    * The donation appears in your Order History.

    The order may initially appear as **Pending** while it's processed by the partner NGO, before updating to **Delivered**.
  </Step>
</Steps>

## Cancellation & Refund

Refund eligibility depends on the donation status:

* **Donation successfully processed** – Not refundable. Donations can't be cancelled or refunded once processed.
* **Order remains pending** – Handled manually. Contact Xoxoday Plum Support for assistance.
* **Self-service cancellation** – Not available. Cancellation can't be done directly from the storefront.

<Note>
  Charity donations are irreversible once the funds have been processed by the NGO. If you experience any issues with your donation, contact Xoxoday Plum Support.
</Note>