> ## Documentation Index
> Fetch the complete documentation index at: https://help-plum.xoxoday.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Experiences

The Experiences category lets you redeem rewards for tours, attractions, adventure activities, dining, wellness, and other real-world experiences. Depending on your reward program, experiences can be booked using Xoxo Points, Xoxo Codes, Points + Cash, or Cash (if enabled).

## Where Experiences Is Used

Experiences is commonly used for redeeming employee recognition and reward payouts, sales and channel incentive programs, loyalty program rewards, and referral bonuses — for users who prefer memorable experiences over gift cards or merchandise.

## Redemption Options

Depending on your organization's reward program, experiences can be booked using:

* Xoxo Points
* Xoxo Code
* Points + Cash
* Cash (if enabled)

## Book an Experience

<Steps>
  <Step title="Search for an Experience">
    * Open the Experiences category.
    * Select the Country and City, or browse the available categories.
    * Explore experiences such as tours, attractions, adventure activities, dining, and wellness — and choose your preferred option.
  </Step>

  <Step title="View Experience Details">
    Review the description, what's included, cancellation policy, additional information, price, and available dates. Select your preferred date and number of travellers before proceeding.
  </Step>

  <Step title="Enter Booking Details">
    Provide Title, First/Last name, Email address, and Phone number. Some experiences may require additional details depending on the vendor or activity.
  </Step>

  <Step title="Review and Complete Payment">
    Review the booking summary and pay using Xoxo Points, Xoxo Code, Points + Cash, or Cash (if enabled). If the redeemable value is less than the booking amount, pay the remaining balance online.
  </Step>

  <Step title="Confirm the Booking">
    Once payment completes:

    * A booking reference is generated.
    * A confirmation email is sent with the booking details.
    * The booking is added to your order history.
    * The redeemed Points/Code value is deducted from your balance.

    Depending on the experience, your confirmation may include a booking reference, voucher, barcode, or additional access instructions.
  </Step>
</Steps>

## Cancellation & Refund

Refund eligibility depends on the experience provider's cancellation policy:

* **Cancelling before the experience date** – Depends on the provider's policy. Contact Xoxoday Plum Support to request a cancellation.
* **Experience cancelled by the provider** – Refunded. The applicable refund is processed if the provider cancels the experience.
* **No-show** – Not refundable. Refunds aren't available if you don't attend the booked experience.
* **Venue rejects the booking** – Handled manually. Contact Xoxoday Plum Support for assistance; refund eligibility depends on the reason for rejection.
* **Self-service cancellation** – Not available. Experience bookings can't be cancelled directly from the storefront.

For any cancellation request, contact Xoxoday Plum Support via email, the support portal, or your organization's Slack/Teams support channel.