> ## Documentation Index
> Fetch the complete documentation index at: https://help-plum.xoxoday.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Hotels

The Hotels category lets you book hotels directly from the Plum storefront using your rewards. Choose from a wide range of properties and redeem toward domestic and international stays. Stays in 50k+ cities, across every major travel destination.

<Note>
  The Hotels category is available only on the Plum Storefront for users redeeming Xoxo Points or Xoxo Codes. It is not available through Xoxo Links or the Plum API.
</Note>

## Where Hotels Is Used

Hotels is commonly used for redeeming employee recognition, milestone, and performance rewards, sales and channel incentive payouts, loyalty program rewards, referral bonuses, and survey or research incentives. Since hotel stays are typically a higher-value redemption, this category is especially popular among users who prefer travel experiences over gift cards or merchandise.

## Redemption Options

Depending on your organization's reward program, hotel bookings can be paid using:

* **Xoxo Points** – Redeem the full booking amount using available points.
* **Xoxo Code** – Redeem the value of an Xoxo Code toward the booking.
* **Points + Cash** – If the reward value doesn't cover the full amount, pay the remaining balance online.
* **Cash** – Pay the full booking amount online, if enabled for your organization.

## Book a Hotel

<Steps>
  <Step title="Search for Hotels">
    * Open the Hotels category.
    * Enter Destination, Check-in/Check-out dates, Number of rooms, and Number of guests.
    * Click **Search** to view available hotels, along with pricing, star ratings, and amenities.
  </Step>

  <Step title="Select a Hotel">
    Browse results and select your preferred property. Choose a room and review the rate plan, inclusions, and cancellation policy before proceeding.
  </Step>

  <Step title="Enter Guest Details">
    Provide Title, First/Last name, Email address, and Phone number. If supported by the hotel, you can add special requests during checkout.
  </Step>

  <Step title="Review and Complete Payment">
    Review the booking summary and pay using Xoxo Points, Xoxo Code, Points + Cash, or Cash (if enabled). If the redeemable value is less than the total booking amount, pay the remaining balance online.
  </Step>

  <Step title="Confirm the Booking">
    Once payment completes:

    * The hotel reservation is confirmed and a booking confirmation number is generated.
    * A confirmation email with the hotel details, check-in/check-out dates, and property address is sent to your registered email.
    * The booking appears in your order history.
    * The redeemed Points/Code value is deducted from your balance.
  </Step>
</Steps>

## Cancel a Hotel Booking

Contact Xoxoday Plum Support via email, the support portal, or your organization's Slack/Teams support channel. The support team will process the cancellation and initiate any applicable refund.

## Refunds

* Xoxo Points used for the booking are credited back to your balance.
* Payment-gateway charges are refunded to the original payment method (may take a few business days).