> ## Documentation Index
> Fetch the complete documentation index at: https://help-plum.xoxoday.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Airport Lounge Access

The **Airport Lounge Access** category lets you redeem rewards for airport lounge passes directly from the Plum storefront. Access participating lounges at airports using Xoxo Points, Xoxo Codes, or a combination of rewards and online payment.

<Note>
  Airport Lounge Access is available only on the Plum Storefront for users redeeming Xoxo Points or Xoxo Codes. It is not available through Xoxo Links or the Plum API.
</Note>

## Where Airport Lounge Access Is Used

Airport Lounge Access is commonly used for redeeming employee rewards and recognition, sales and channel incentive payouts, loyalty program rewards, referral bonuses, and survey or research incentives — for users who prefer lounge access over gift cards or merchandise.

## Redemption Options

Depending on your organization's reward program, lounge passes can be redeemed using:

* **Xoxo Points** – Redeem the full amount using available points.
* **Xoxo Code** – Redeem the value of an Xoxo Code toward the booking.
* **Points + Cash** – If the reward value doesn't cover the full amount, pay the remaining balance online.
* **Cash** – Pay the full amount online, if enabled for your organization.

## Book Airport Lounge Access

<Steps>
  <Step title="Search for Lounges">
    * Open the Airport Lounge Access category.
    * Enter Airport, Terminal (if applicable), and Date/time of your visit.
    * Click **Search** to view available lounges, along with amenities and redemption value.
  </Step>

  <Step title="Select a Lounge">
    Browse results and select your preferred option. Review amenities, operating hours, terminal location, and the number of guests allowed.
  </Step>

  <Step title="Enter Guest Details">
    Provide Guest name, Email address, and Phone number. Some lounges may also require flight details during checkout.
  </Step>

  <Step title="Review and Complete Payment">
    Review the booking summary and pay using Xoxo Points, Xoxo Code, Points + Cash, or Cash (if enabled). If the redeemable value is less than the total amount, pay the remaining balance online.
  </Step>

  <Step title="Confirm the Booking">
    Once payment completes:

    * A booking reference or QR code is generated.
    * A confirmation email is sent with the lounge details, airport, terminal, visit date/time, and the booking reference or QR code.
    * The redeemed Points/Code value is deducted from your balance.
  </Step>

  <Step title="Access the Lounge">
    On the day of your visit, present the QR code or booking reference at the lounge reception to gain entry.
  </Step>
</Steps>

## Cancellation & Refund

Refund eligibility depends on how your booking is cancelled:

* **Cancelling before your visit** – Points are refunded, though the cancellation window depends on the lounge vendor's policy.
* **Not showing up for your booking** – Points are not refunded.
* **Lounge closed or unavailable** – A refund is triggered automatically.
* **Payment captured but booking not confirmed** – Points are automatically refunded.

For any cancellation request, contact Xoxoday Plum Support via email, the support portal, or your organization's Slack/Teams support channel.