> ## Documentation Index
> Fetch the complete documentation index at: https://help-plum.xoxoday.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Mobile Recharge

The **Mobile Recharge** category lets you redeem rewards for prepaid mobile recharges directly from the Plum storefront. Depending on your reward program, recharges can be completed using **Xoxo Points**, **Xoxo Codes**, **Points + Cash**, or **Cash** (if enabled).

Mobile recharges are powered by **DT One**, supporting 550+ mobile operators across 160+ countries.

## Where Mobile Recharge Is Used

Mobile Recharge is commonly used for redeeming employee rewards and recognition, sales and channel incentive payouts, loyalty program rewards, referral bonuses, and survey or research incentives — for users who prefer mobile recharges over gift cards or merchandise.

## Redemption Options

Depending on your organization's reward program, mobile recharges can be completed using:

* **Xoxo Points**
* **Xoxo Code**
* **Points + Cash**
* **Cash** (if enabled)

## Recharge a Mobile Number

<Steps>
  <Step title="Enter the Mobile Number">
    * Open the **Mobile Recharge** category.
    * Select the country code.
    * Enter the mobile number.
    * Click **Verify**.

    The system automatically detects the telecom operator and region. If needed, you can manually select the operator.
  </Step>

  <Step title="Select a Recharge Plan">
    Browse the available recharge plans for the selected operator. Each plan displays the recharge amount, validity, data allowance, and calling/SMS benefits. Select the plan you want to purchase.
  </Step>

  <Step title="Review and Complete Payment">
    Review the recharge details and pay using Xoxo Points, Xoxo Code, Points + Cash, or Cash (if enabled). If the redeemable value is less than the recharge amount, pay the remaining balance online.
  </Step>

  <Step title="Confirm the Recharge">
    Once payment completes:

    * The recharge request is processed immediately.
    * A confirmation message is displayed.
    * A confirmation email or SMS is sent to your registered contact details.
    * The redeemed Points/Code value is deducted from your balance.
  </Step>
</Steps>

## Cancellation & Refund

Refund eligibility depends on the recharge status:

* **Recharge successful** – Not refundable. Completed recharges cannot be cancelled or reversed.
* **Recharge failed** – Refunded automatically. The redeemed Xoxo Points are credited back to your balance.
* **Recharge sent to the wrong number** – Not refundable. Recharges cannot be reversed once processed — double-check the number before confirming.
* **Recharge stuck as pending** – Handled manually. Contact Xoxoday Plum Support if your recharge remains pending for an extended period.

For any recharge issues, contact Xoxoday Plum Support via email, the support portal, or your organization's Slack/Teams support channel.