> ## Documentation Index
> Fetch the complete documentation index at: https://help-plum.xoxoday.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customize Communication

*Learn how to customize Reward Communication to recipients.*

<Info>
  You can use your Xoxoday's Rewards APIs to procure the voucher and front-end the communication yourself. Click here to learn more [About Rewards API](/API-PLAYGROUND/Rewards-API/giftcard-api).
</Info>

***

## Customizing Email

You have the option to customise email and SMS based on your requirements.

<Steps>
  <Step title="Customize email elements">
    <Frame>
      <img src="https://mintcdn.com/plum/HijiYIlninAJ0n-V/images/intercom/help-center-send-rewards-gift-cards-gift-cards-customize-reward-communication-9393402/GC-3.png?fit=max&auto=format&n=HijiYIlninAJ0n-V&q=85&s=b9539a632f4e9c5499cda92da8586e89" alt="" width="2174" height="776" data-path="images/intercom/help-center-send-rewards-gift-cards-gift-cards-customize-reward-communication-9393402/GC-3.png" />
    </Frame>

    You can customize the following elements before sending the Gift Cards.

    * The subject line of the email
    * Headline Message
    * Banner Image
    * Personal Message
    * Email footer

    <Frame>
      <img src="https://mintcdn.com/plum/HijiYIlninAJ0n-V/images/intercom/help-center-send-rewards-gift-cards-gift-cards-customize-reward-communication-9393402/screenshot_-_2025-04-08T121657_836.png?fit=max&auto=format&n=HijiYIlninAJ0n-V&q=85&s=64b83a6e109d0249b5ae10653b92a97e" alt="" width="2214" height="1088" data-path="images/intercom/help-center-send-rewards-gift-cards-gift-cards-customize-reward-communication-9393402/screenshot_-_2025-04-08T121657_836.png" />
    </Frame>
  </Step>
</Steps>

***

## Customizing SMS

<Steps>
  <Step title="Select Reward SMS tab">
    Select the tab "**Reward SMS**".

    <Frame>
      <img src="https://mintcdn.com/plum/HijiYIlninAJ0n-V/images/intercom/help-center-send-rewards-gift-cards-gift-cards-customize-reward-communication-9393402/GC-5.png?fit=max&auto=format&n=HijiYIlninAJ0n-V&q=85&s=41ae221d2a5e393e8a53c905fb16726a" alt="" width="1816" height="870" data-path="images/intercom/help-center-send-rewards-gift-cards-gift-cards-customize-reward-communication-9393402/GC-5.png" />
    </Frame>
  </Step>

  <Step title="Add your message">
    Add your message in the input field and proceed.
  </Step>
</Steps>

Feedback or Questions: Email [cs@xoxoday.com](mailto:cs@xoxoday.com)