> ## Documentation Index
> Fetch the complete documentation index at: https://help-plum.xoxoday.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send Individually

> See how to send a single reward code to one recipient individually in Plum, useful for one-off or personalized rewards.

*Learn how to send reward codes to recipients one at a time and or many at a time.*

## Reward code

Reward code provides a fast and secure method to send unique codes to different participants in your ecosystem, regardless of their location.

### What are Reward Codes?

**Reward Codes** are unique alphanumeric codes you send to recipients anywhere in the world. Recipients redeem them on the Xoxoday marketplace.

* **Guest checkout:** Recipients redeem without creating an account or logging in.
* **Partial redemption:** Recipients can use part of a code's value and keep the balance for later.
* **Combined checkout:** Recipients can combine up to 10 codes in a single checkout.
* **Flexible expiry:** You set expiry dates to match your campaign's duration.

***

## How to Send Reward Codes Individually

Here are the quick steps to send one at a time:

<Steps>
  <Step title="Navigate to Reward Code">
    Go to **Send Rewards > Reward Codes**. The **Send Reward Codes** page opens on the **Add Recipients** step.

    <Frame>
      <img src="https://mintcdn.com/plum/1-i-6iB3IG5wSOoo/images/Screenshot-2026-10-04-at-11.35.18-PM.png?fit=max&auto=format&n=1-i-6iB3IG5wSOoo&q=85&s=f2619c38b3bfde42b7b2d761930cee38" alt="Screenshot 2026 10 04 At 11 35 18 PM" width="2880" height="1300" data-path="images/Screenshot-2026-10-04-at-11.35.18-PM.png" />
    </Frame>
  </Step>

  <Step title="Under **What do you know about the recipients?**, select who can redeem the code: ">
    * **I have the recipient's email ID or phone number** (Most Recommended): Only the recipient you enter can redeem the code. For example, if you send it to [john.smith@xyz.com](mailto:john.smith@xyz.com), only [john.smith@xyz.com](mailto:john.smith@xyz.com) can redeem it.
    * **The recipient is from my organisation or shares the same domain**: Anyone with an email address on your domain can redeem the code. For example, if your email address is [john.doe@xyz.com](mailto:john.doe@xyz.com), anyone with an address ending in [xyz.com](http://xyz.com) can redeem it.
    * **I don't have the recipient's email ID or phone number** (Least Recommended): Anyone who has the code can redeem it. This option is the least secure and can lead to unauthorized use, so use it only when you have no recipient details.
          <Frame>
            <img src="https://mintcdn.com/plum/1-i-6iB3IG5wSOoo/images/Screenshot-2026-10-04-at-11.36.49-PM.png?fit=max&auto=format&n=1-i-6iB3IG5wSOoo&q=85&s=99f6d5472916c28051010d9f7485eda0" alt="Screenshot 2026 10 04 At 11 36 49 PM" width="2880" height="1276" data-path="images/Screenshot-2026-10-04-at-11.36.49-PM.png" />
          </Frame>
  </Step>

  <Step title="Select the **Send Individually** tab. ">
    <Frame>
      <img src="https://mintcdn.com/plum/1-i-6iB3IG5wSOoo/images/Screenshot-2026-10-04-at-11.38.50-PM-1.png?fit=max&auto=format&n=1-i-6iB3IG5wSOoo&q=85&s=7d7065f6c0cea8ee444a4f8078516298" alt="Screenshot 2026 10 04 At 11 38 50 PM 1" width="2880" height="1290" data-path="images/Screenshot-2026-10-04-at-11.38.50-PM-1.png" />
    </Frame>
  </Step>

  <Step title="Next to **Send via**, select **Email address**, **SMS**, or both.  ">
    <Frame>
      <img src="https://mintcdn.com/plum/1-i-6iB3IG5wSOoo/images/Screenshot-2026-10-04-at-11.38.50-PM-2.png?fit=max&auto=format&n=1-i-6iB3IG5wSOoo&q=85&s=fa83348dafecb7c5e1857517b4f87319" alt="Screenshot 2026 10 04 At 11 38 50 PM 2" width="2880" height="1290" data-path="images/Screenshot-2026-10-04-at-11.38.50-PM-2.png" />
    </Frame>
  </Step>

  <Step title="Enter the recipient's details: ">
    * **Name**
    * **Email address**
    * **Reward Code value**
    * **Number of Reward Code (you can send upto 100 reward codes to one individual)**
          <Frame>
            <img src="https://mintcdn.com/plum/1-i-6iB3IG5wSOoo/images/Screenshot-2026-10-04-at-11.44.47-PM.png?fit=max&auto=format&n=1-i-6iB3IG5wSOoo&q=85&s=81785a20f7c8fc9535e58810556fb33b" alt="Screenshot 2026 10 04 At 11 44 47 PM" width="2870" height="1290" data-path="images/Screenshot-2026-10-04-at-11.44.47-PM.png" />
          </Frame>
  </Step>

  <Step title="Advanced Details ">
    Click **Advanced Settings**. Set any of these options:

    * **Schedule:** Send the reward on a future date. Scheduled rewards go out at 12:00 AM UTC on the date you choose.
    * **Personal message:** Add a message to the email body. The same message goes to every recipient in this batch.
    * **Internal reference note:** Add a note for your own records. Recipients don't see this note.
          <Frame>
            <img src="https://mintcdn.com/plum/1-i-6iB3IG5wSOoo/images/Screenshot-2026-10-04-at-11.47.36-PM.png?fit=max&auto=format&n=1-i-6iB3IG5wSOoo&q=85&s=8d00441b220b64458d561dcdd0c097e0" alt="Screenshot 2026 10 04 At 11 47 36 PM" width="2880" height="1306" data-path="images/Screenshot-2026-10-04-at-11.47.36-PM.png" />
          </Frame>
  </Step>

  <Step title="Click on Add Recipient">
    Review the recipient details. Add more recipients and enter their details. 
  </Step>

  <Step title="Under **Select Campaign**, select an existing campaign from the dropdown, or click **Create New Campaign** to set up a new one. ">
    <Frame>
      <img src="https://mintcdn.com/plum/1-i-6iB3IG5wSOoo/images/Screenshot-2026-10-04-at-11.52.18-PM.png?fit=max&auto=format&n=1-i-6iB3IG5wSOoo&q=85&s=a6b465cf46b72ab9a864f990a9381c98" alt="Screenshot 2026 10 04 At 11 52 18 PM" width="2880" height="1304" data-path="images/Screenshot-2026-10-04-at-11.52.18-PM.png" />
    </Frame>
  </Step>

  <Step title="Personalize communication">
    You can also personalize the communication each time you send Reward Code. Those changes override the campaign defaults for that send only. [Learn how to customize Reward Code communication](https://help-plum.xoxoday.com/send-rewards/reward-code/reward-code-customize-reward-communication) 

    <Frame>
      <img src="https://mintcdn.com/plum/1-i-6iB3IG5wSOoo/images/Screenshot-2026-10-05-at-12.19.53-AM.png?fit=max&auto=format&n=1-i-6iB3IG5wSOoo&q=85&s=85603f97ee8c8f5753a022a1c38e5ba6" alt="Screenshot 2026 10 05 At 12 19 53 AM" width="2874" height="1282" data-path="images/Screenshot-2026-10-05-at-12.19.53-AM.png" />
    </Frame>
  </Step>

  <Step title="Set the expiry date ">
    Set how long the Reward Code will remain active by choosing an expiry period  (**1, 2, 3, 6, 9, or 12 months)**  or pick a **Custom date** to match your campaign timeline. The default is **12 months**.

    <Frame>
      <img src="https://mintcdn.com/plum/1-i-6iB3IG5wSOoo/images/Screenshot-2026-10-05-at-12.18.03-AM.png?fit=max&auto=format&n=1-i-6iB3IG5wSOoo&q=85&s=3c309403fdd5583396b0eb7e61b95faa" alt="Screenshot 2026 10 05 At 12 18 03 AM" width="2871" height="1294" data-path="images/Screenshot-2026-10-05-at-12.18.03-AM.png" />
    </Frame>
  </Step>

  <Step title="Send the reward">
    Review the recipient details and communication preview, then click **Send Reward**. The Reward Link will be delivered to each recipient immediately. 
  </Step>
</Steps>

<Info>
  **Still need help?** [Raise a support ticket.](https://xoxoday-30135.zendesk.com/hc/en-us/requests/new)
</Info>
