Documentation Index

Fetch the complete documentation index at: https://help-plum.xoxoday.com/llms.txt

Use this file to discover all available pages before exploring further.

​

Send Gift Cards FAQs

Get quick answers to questions on sending gift cards on Plum

​

Customer Service

Q: How does the platform ensure fulfillment accuracy and presentation standards for each order? The Xoxoday reward payout platform deems an order successful only when all quality checks are met:

• Correct voucher, denomination, or merchandise is fulfilled
• Branded collateral or cover letter (where required) follows approved format and tone
• One printed cover letter is included per package, where applicable
• Shipping is completed to the exact address provided by the organization

If deliveries are incorrect or products damaged, issues are treated as P2 priority with a 4-hour response time and 24-hour resolution window. Q: What happens if an order is disputed or marked as not received? The Xoxoday customer rewards platform ensures end-to-end order traceability with strong logistics protocols.

• Valid Proof of Delivery (POD) is provided for disputed or undelivered orders
• If POD is unavailable, a replacement is issued at no extra cost
• Issues are prioritized as:**• P1: Time-sensitive cases like undelivered items or critical errors • P2: Moderately urgent issues such as incorrect names, vouchers, or denominations
• Response time is 4 business hours for both categories, with resolution expected within 8 hours for P1 and 24 hours for P2

​

Gift Card

Q: Do the gift cards have a fixed expiration period after they are issued?** Yes, all gift cards issued through the Xoxoday gift card solution come with a defined expiration period. The duration varies by card type or issuing brand and is communicated upfront at the time of issuance, ensuring recipients have ample time to redeem their rewards. Q: Are there fees associated with reloadable gift cards? Xoxoday’s rewards, incentives, and payout platform enables flexible global reward distribution, including Visa and Mastercard gift cards across 100+ countries.

• Visa & Mastercard digital gift cards: No activation fees when issued digitally via the Xoxoday marketplace, ensuring cost efficiency at scale.
• Other branded or physical cards: For cards such as American Express, Discover, or physical card formats, activation fees may apply. These fees are determined by the issuing bank and regional regulations, not by Xoxoday.

All applicable charges are displayed transparently on the platform when selecting reward types, so businesses have full clarity before issuing. Alongside this, Xoxoday offers real-time tracking, multi-currency support, and a self-serve dashboard to manage issuance, activation, cancellation, and re-delivery. ​Q: Can gift cards be deactivated, tracked, and their balances verified? Yes. The Xoxoday reward marketplace’s admin interface allows authorized users to:

• Deactivate issued gift cards
• Track usage and redemption status
• Verify remaining balances

This centralized control ensures transparency and oversight for large-scale rewards distribution. Q: Do vouchers provided by the platform offer a minimum validity of 12 months? Vouchers delivered through the Xoxoday reward payout platform typically offer flexible validity, including 12 months or longer. While validity is governed by individual brand partners, most vouchers offer ample redemption windows to ensure a satisfying end-user experience. Q: How long does it take to deliver a reward after placing an order?

• Digital rewards: Delivered instantly via email, WhatsApp, or SMS
• Physical rewards: Delivered within 2 to 7 days, depending on the delivery location

**Q: Is there an option to expedite the delivery of gift cards?****All digital gift cards from the Xoxoday reward marketplace are delivered instantly via email or SMS, ensuring real-time fulfillment with no delays. This makes the solution ideal for time-sensitive campaigns such as on-the-spot rewards, contests, or service recovery gestures. Q: Do you handle the printing, packaging, and delivery of physical gift cards?****Yes, the Xoxoday gift card solution manages end-to-end fulfillment for physical gift cards, including printing, packaging, and delivery. Orders can be shipped across the 100+ countries with reliable logistics support. This turnkey offering simplifies the physical reward process while maintaining branding and quality standards. Q: Can funds be retracted from unused gift cards?****For prepaid cards such as Visa or Mastercard, the customer incentive software does not support fund withdrawal once issued. However, for Xoxo reward codes, the funds can be retracted for unused gift cards if you are on the “redemption based plan”. ​ ​Q: Is there an option to distribute gift cards that are not pre-assigned to specific individuals?****Yes, the Xoxoday gift card solution enables administrators to generate gift cards without assigning them to a specific individual at the time of issue. These unassigned cards are delivered via email in bulk to the designated admin in secure format. These cards can be sent in inactive format and can be activated on demand securely. This approach is particularly useful for open campaigns, event-based rewards, or when the final recipient is yet to be determined. Q: What shipping options are available for physical rewards?** The Xoxoday rewards, incentives, and payout platform offers global delivery of physical rewards across 100+ countries with standard and expedited shipping options.

• Coverage: Rewards shipped to North America, Europe, APAC, MENA, and LATAM
• Reward types: Prepaid Visa/Mastercard gift cards, branded merchandise, swag, and corporate gifting bundles
• Tracking: Most shipments are trackable via integrated courier partners

Standard Shipping

• Carriers: Local postal services (USPS, Royal Mail, Canada Post, India Post, etc.)
• Delivery times:** • North America & Europe: 3–7 business days  • APAC & Middle East: 5–10 business days  • LATAM & Africa: 7–14 business days (varies by region)
• Cost: Included in base fulfillment charges for most reward categories

Expedited Shipping

• Carriers: FedEx, DHL, UPS, Aramex (region-based)
• Delivery times:  • Major metros (US, UK, EU, India): Next-day or 2-day delivery  • Remote/international: 3–5 business days
• Cost: Additional, based on volume, country, and weight

Security & SLA

• Tamper-proof packaging for prepaid and branded cards
• Delivery confirmation and audit trail via the platform
• Insurance for high-value shipments (available on request)

​

Points Redemption

Q: Are gift card denominations restricted to pre-defined values set by merchants?****Yes, the Xoxoday gift card marketplace adheres to merchant-specific denomination constraints. Each brand or merchant in the platform defines their available gift card values, and these denominations are clearly displayed during the selection process to ensure transparency and accuracy for end-users. Q: Can the point cost of gift card redemption be configured based on brand, denomination, and delivery method?****Yes, the Xoxoday reward marketplace supports full configurability of reward point costs by gift card brand, denomination, and delivery mode (digital or physical). This allows program administrators to tailor the redemption logic to business rules, regional pricing, or marketing objectives, ensuring flexibility and cost control.

​

Distribution

Q: Through which channels can gift cards be distributed?****The Xoxoday customer rewards platform offers omnichannel gift card distribution, enabling delivery via email, SMS, WhatsApp, and in-app notifications. For those preferring tangible rewards, physical gift cards are available and can be shipped directly to recipients. This multichannel approach ensures a seamless and tailored reward delivery experience across digital and physical touchpoints. Q: How can digital gift cards be distributed individually to recipients?** Admins can send rewards directly to individual email addresses or mobile numbers. This flexibility is ideal for targeted recognition, milestone achievements, or just-in-time incentive distribution. Q: How are gift cards distributed in bulk through the platform? The Xoxoday reward payout platform provides bulk distribution capabilities via both the self-service portal, Spreadsheets and API integrations. Admins can upload a list of recipients and distribute rewards in bulk, or use the API to get these rewards. These links remain accessible until activated by the recipients. There’s no restriction on the number of orders per day, making it easy to run large-scale reward campaigns across departments, regions, or audience segments. **Q: Do you provide both open and closed-loop gift cards?****Yes, the Xoxoday reward payout platform supports both open-loop and closed-loop gift cards. Open-loop cards (such as prepaid Visa and Mastercard) can be used universally, while closed-loop cards are redeemable at specific retail or service brands. This dual offering ensures flexibility in consumer reward experiences across different geographies.

​

Gifting Program

Q: What would you say differentiates your gift card program from those of your competitors? Are there specific features, support options, or program capabilities that set your services apart and add unique value for your clients?** The Xoxoday rewards, incentives, and payout platform offers a gift card program that stands out for its scale, flexibility, and global coverage. Designed to meet the needs of modern enterprises, it empowers businesses with a seamless, secure, and highly customizable way to reward employees, customers, partners, or research participants. Here’s how the program differentiates itself:

• **Global gift card catalog with unmatched scale: **Our platform offers access to over 10 million reward choices across 30+ categories, with a strong emphasis on gift cards. It includes 10,000+ brand gift cards — such as Amazon, Walmart, Starbucks, and Visa/Mastercard — available in 100+ countries with support for 55+ currencies and 50+ languages.
• **Dual-mode delivery: physical & digital: **The gift card program supports both physical and electronic delivery, ensuring users can choose the mode that best suits their location and preference.
• **Real-time reward delivery & status tracking: **Gift cards can be sent instantly via email, SMS, or WhatsApp, with access to a self-service admin dashboard to track delivery and redemption status in real time. Bulk issuance is also supported for up to 10,000 recipients at once.
• Custom branding and localization: Businesses can fully customize gift card emails, landing pages, and catalogs with brand logos, messages, and localization settings (language, currency, etc.) to ensure a white-labeled, personalized gifting experience.
• **Transparent pricing with pay-on-redemption model: **Unlike many providers, Xoxoday uses a transparent pricing structure with no markups on gift card value or shipping, and offers pay-on-redemption billing for point-based programs, minimizing breakage and optimizing spend efficiency.
• Fraud prevention and redemption controls: Admins can set expiration periods, block specific gift cards, enable approval workflows, and use maker-checker models for high-value distributions. Built-in fraud detection further secures transactions.
• **Dedicated account management and global support: **Clients receive a dedicated account manager, access to 24/7 customer support, and optional onboarding and integration assistance. This ensures smooth implementation, timely issue resolution, and scalable program management.
• These capabilities collectively make the Xoxoday gift card program a highly secure, flexible, and globally scalable rewards solution trusted by over 5000+ businesses, including Fortune 500 enterprises and leading research institutions.

**Q: Can users place gift card orders and activate them in both bulk and single-card formats?****Absolutely. The Xoxoday gift card solution is designed for flexible ordering to suit varied use cases. Administrators can issue single cards for individual rewards or execute bulk distributions to thousands of recipients in one go. Cards can be activated and sent instantly via email, SMS, or custom links. This dual-mode ordering capability supports dynamic reward campaigns, whether for a one-off recognition or a large-scale loyalty or engagement program. Q: What are the minimum and maximum gift card ordering requirements on the platform?** There are no minimum or maximum order limits. Organizations can issue a single reward or run bulk campaigns for thousands of recipients. The platform is designed to scale seamlessly without constraints.​ ​Q: Is there a limit to the dollar amount of gift cards that can be ordered in a single transaction? No fixed dollar limit exists.

• Gift card denominations are selected within brand-specific ranges displayed during order setup
• Virtual prepaid cards support custom denominations (e.g., $1, ₹2500, £52)
• Reward Codes can hold up to 50,000 points each, with up to 15 codes applicable per transaction within the total balance

**Q: Does the platform allow loading prepaid gift cards in multiple denominations?****Yes, the incentive software provides full flexibility to load digital prepaid cards in custom denominations as per your requirements. This helps tailor the value of each reward to specific user actions, performance tiers, or campaign milestones. Q: Can users send personalized gifts to friends or contacts through the platform, and choose specific delivery timings?** Yes. The platform supports personalized gifting:

• Custom messages and delivery scheduling for occasions like birthdays or holidays
• Delivery via email, SMS, WhatsApp, or other social channels
• Recipient selection from contact directories
• Confirmation notifications for senders and email receipts summarizing the transaction
• Functionality is configurable based on integration and implementation requirements

**Q: How are physical gift cards delivered to participants?****The Xoxoday gift card marketplace supports global shipping of physical vouchers. Cards can be sent to a designated location as per project instructions, including consolidated delivery to client-appointed audit hubs. There are no additional costs to participants for receiving these rewards. ​ ​Q: Can digital gift cards be uploaded to mobile wallets such as Apple Wallet or Google Pay?****Yes, the gift cards can be uploaded in Apple ot Google wallet for easy tracking. Q: Can you provide a breakdown of all potential fees associated with your gift card program? Are there any hidden or variable fees related to card issuance, inactivity, or reporting?** The Xoxoday gift card solution maintains a transparent pricing model. There are no hidden fees related to card issuance, inactivity, or reporting. Clients only pay for what is redeemed, with no markup on gift card value or hidden service costs. Q: Can your system provide real-time data for virtual gift cards, including issuance, balance checks, and redemptions? Yes, the Xoxoday gift card solution offers a real-time dashboard that allows administrators to track every stage of gift card activity. This includes issuance status, redemption history, balance checks, delivery confirmations, and user-level usage insights. The platform ensures transparency and accountability by updating these records dynamically as transactions occur.​ ​Q: Can users share a product or gift card from the rewards platform via social media, email, or messaging platforms? Yes, the Xoxoday gift card solution enables users to seamlessly share rewards, e-gift cards, and merchandise links with others. These can be sent through multiple digital channels such as WhatsApp, text message, email, or social platforms, directly from the integrated app experience. This functionality enhances social gifting and engagement and can be embedded within any app ecosystem via API or SDK integration.

​

**Refunds and Returns

Q: How are refunds and cancellations managed for digital and physical rewards?****The Xoxoday gift card solution supports cancellations and refund processing for cancelled or unfulfilled orders. The refunds go to the original payment method which can be reward points or reward codes or credit card/bank through payment gateway Q: Can you offer upfront discounts on gift card purchases based on anticipated breakage?** While the Xoxoday gift card solution does not offer guaranteed upfront discounts based solely on expected breakage, organizations can benefit from its pay-on-redemption pricing model, where costs are incurred only for claimed gift cards. Additionally, volume-based pricing tiers and program-specific commercial models may be available depending on usage scale and scope. Q: How is breakage handled? What happens with unused card balances? The treatment of breakage depends on the type of card issued.

• For prepaid Visa or Mastercard-type gift cards, unused funds are not recoverable.
• For gift cards, the breakage is handled as per the terms of the brand and the country. For unused balances, the terms of the brand define the usage.

Q: What is the process for canceling an order or returning a gift card? Through the Xoxoday gift card solution’s admin dashboard, authorized personnel can:

• Cancel issued rewards
• Resend gift cards when needed

If the gift card hasn’t been accessed or used, the order can usually be reversed, ensuring a smooth and secure process for administrators managing both bulk and individual reward programs. Feedback or Questions: Email cs@xoxoday.com