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Get answers to questions on account management, user management, gift cards, the storefront, and gifting programs on Xoxoday Plum.

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User Management

Yes. The Xoxoday customer rewards platform enables the management of multi-departmental reward programs. Admins can create department-specific configurations such as goals, budgets, roles, and performance metrics. Each team can independently manage its reward programs while leveraging shared platform features like real-time reports and budget tracking.
Yes, the Xoxoday customer rewards platform includes a robust admin portal that enables authorized personnel to access on-demand, real-time reports. These reports can be viewed, customized, and downloaded instantly, supporting a wide range of audit, compliance, and operational tracking requirements. Features such as filtered views, saved report templates, and exportable formats (e.g., CSV, XLSX) enhance data accessibility for ongoing program optimization and transparency.
Yes, the system offers complete activity logging with time-stamping capabilities for all user actions. Each transaction is tied to an individual user profile, enabling auditability, compliance tracking, and robust administrative control. This is essential for financial transparency and operational accountability.
Yes. All Xoxoday solutions maintain precise timestamping and user-level activity tracking for accountability and compliance:
  • Global rewards marketplace and payout platform — Tracks reward issuance, catalog changes, and redemption approvals in real time.
  • Employee engagement and recognition platform — Logs recognition events, budget updates, and survey deployments with exact timestamps.
  • Sales commission and incentive management system — Records commission plan changes, payout processing, and performance updates with user attribution.
  • Customer loyalty management solution — Captures member enrolments, points accruals, and redemption events with user and time logs.
  • Merchant-funded offers and promotion engine — Tracks merchant offer activations, validations, and campaign edits with full audit trails.

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Gift cards

Yes, the Xoxoday gift card marketplace supports role-based distribution, allowing designated administrators to send gift cards to recipients regardless of who initially placed the order. Once the cards are delivered via secure links to the recipient’s email, they can be activated and redeemed independently. This flexibility supports decentralized reward distribution within large organizations.

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Storefront: a global reward marketplace

Yes, the Xoxoday rewards catalog includes access to a worldwide network of airport lounges. Users can redeem their points to enjoy premium airport lounge experiences, which include Wi-Fi, refreshments, relaxation areas, and other business traveler amenities.
The Xoxoday gift card marketplace includes intuitive search and filter functionalities that empower customers to browse by category, product type, point eligibility, and preferences. This streamlined navigation enhances the overall user experience, helping users find exactly what they’re looking for across a diverse range of digital and physical reward options. The AI copilot further helps customers with insightful product recommendations and queries.
Travel insurance is generally included in the booking you make via our partners. We also provide an option to choose an insurance from our options while booking.
Yes, the Xoxoday reward marketplace includes premium experiences such as hotel loyalty memberships (e.g., IHG, Hilton Honors, Radisson Rewards) and global subscription services such as Netflix, Spotify, and Amazon Prime. Availability may vary by region, and we continue to expand our catalog based on geographic feasibility. Clients will be notified when new options become available in their local reward environment.
These benefits are generally handled directly by airlines to ensure personalized service. However, the platform provides an option to redeem on airmiles to upgrade your bookings.
At present, complimentary baggage check-in benefits are not available in the Xoxoday gift card marketplace. Airlines often handle such privileges directly to maintain control over customer service standards.
The Xoxoday rewards, incentives, and payout platform provides access to one of the world’s most comprehensive closed-loop gift card networks via its AI-powered global rewards marketplace. These merchant-specific cards are redeemable exclusively with the issuing brand, making them ideal for targeted reward experiences.Availability of closed-loop gift cards — Clients benefit from:
  • 10,000+ brand-specific gift card options
  • Coverage in 100+ countries
  • 30+ major reward categories to meet diverse user needs
Top closed-loop gift card categories:
  • Retail & shopping (e.g., Amazon, Walmart, Flipkart)
  • Dining & food delivery (e.g., Starbucks, Uber Eats, Swiggy)
  • Travel & hospitality (e.g., Airbnb, Booking.com)
  • Entertainment & gaming (e.g., Netflix, Spotify, Xbox, Steam)
  • Fashion & lifestyle (e.g., Nike, H&M, Sephora)
  • Digital subscriptions & utilities (e.g., Google Play, Apple, mobile top-ups)
  • Charity & donations (1000+ nonprofit options)
  • Financial products (e.g., Visa/Mastercard prepaid cards)
Custom catalog additions — Clients can request new closed-loop gift card partners during onboarding or later via customer support. The Xoxoday team evaluates requests based on:
  • Regional demand and popularity
  • Brand integration and compliance
  • Procurement and fulfillment feasibility
If approved, new partners can be added to the client’s private catalog or made available platform-wide based on relevance and viability.
The Xoxoday rewards marketplace offers both digital and physical gift cards to meet the diverse needs of businesses and recipients globally.Card types offered:- Digital gift cards — Delivered instantly via email, SMS, or WhatsApp; ideal for scalable campaigns.
  • Physical gift cards— Available in bulk or individually; suitable for events or regions with limited digital adoption.Catalog scale and customization:
  • Access to 10M+ reward options across 30+ categories in 100+ countries.
  • No upper limits on the number or type of brands; supports 50,000+ daily transactions.
  • Businesses can customize catalogs by geography, audience segment, redemption value, or campaign purpose.
Popular global brands included:
  • Amazon, Walmart, Target, Kroger
  • 21,000+ other trusted global and local brands, regularly updated for relevance and seasonal promotions.
This extensive offering ensures global scale, personalization, and seamless reward delivery.
The platform can support premium experiences like invite-only memberships and private events. These are offered based on client demand, subject to third-party approvals and potential additional costs, enabling high-value, exclusive loyalty and recognition programs.
Yes, the Xoxoday rewards, incentives, and payout platform provides an online catalog accessible to departments for ordering gift cards. Workflow approval can be configured to ensure that requests follow internal governance policies. The catalog includes the same comprehensive closed-loop gift card options, covering 30+ categories in 100+ countries, and supports custom partner additions as needed.
The Xoxoday reward marketplace supports a comprehensive range of redemption categories to suit diverse business needs:
  • Digital vouchers such as gift cards across retail, dining, travel, wellness, and more
  • Prepaid digital cards from major card issuers, available across geographies
  • Digital services including subscriptions, mobile top-ups, and digital utilities
  • Branded merchandise spanning electronics, fashion, lifestyle products, and more
  • OEM products such as accessories, gadgets, and device-related tools
All these categories are part of the standard catalog offering in the Xoxoday gift card marketplace, covering 30+ categories in 100+ countries.
The Xoxoday reward marketplace features a fully integrated digital rewards catalog, offering a wide portfolio of multi-brand vouchers. End users can redeem rewards from a curated selection of e-vouchers and gift cards across 30+ categories, including travel, food, lifestyle, and more. This comprehensive and user-friendly interface ensures an intuitive redemption journey. Explore the catalog: stores.xoxoday.com/marketplace/rewards-api-catalogue.
Yes, the Xoxoday gift card marketplace includes a built-in currency conversion feature. Loyalty points and payments are automatically converted to the user’s local currency based on real-time exchange rates, ensuring seamless global reward fulfillment and user convenience.
Yes, users can filter rewards by merchant, product type, keywords, location, price, and popularity. They can also mark favorites and view results based on those preferences, making catalog navigation simple and efficient.
We differentiate through the breadth, flexibility, and global scale of our digital reward infrastructure. Key points include:
  • 1M+ reward options across 100+ countries
  • Multiple delivery modes: email, SMS, API, and storefront
  • Customizable storefronts and branded experiences
  • Multi-lingual, multi-currency rewards catalog
  • Data privacy and regional deployment
  • Value for money and low total cost of ownership
  • Dedicated enterprise support with SLAs
Xoxoday rewards marketplace supports a wide array of global airline loyalty programs for airmiles and airpoints.
Yes. The Xoxoday customer rewards platform supports custom vendor onboarding and partner management. The platform allows you to add products from your vendors.

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Gifting program

Yes, the Xoxoday customer incentive software allows you to configure redemption limits at the customer group level. This includes setting maximum redemption thresholds per transaction or restricting access based on the user’s loyalty tier. These rules can be aligned with your broader loyalty program strategy.
For feedback or questions, reach out to us at cs@xoxoday.com.