Overview
Q: What are the key capabilities of the Xoxoday offer management solution? The Xoxoday offer management solution is a comprehensive platform that helps businesses design, manage, and optimize their merchant-funded reward and offer programs. It supports a wide range of campaign types — from transactional incentives to behavioral rewards — ensuring flexibility and scalability. Key capabilities include: • Flexible offer creation: Design diverse reward programs aligned with your business objectives. • Behavioral targeting: Encourage specific customer actions through personalized, data-driven offers. • Advanced analytics: Gain full visibility into KPIs, ROI, and customer engagement metrics. • Continuous optimization: Identify performance trends and make real-time adjustments to enhance outcomes. • Scalable infrastructure: Manage multiple campaigns, merchants, and customer segments seamlessly across geographies.Campaign & Platform Management
Q: Does the platform support a Maker role for campaign creation, budgeting, and promo code setup? Yes, Xoxoday’s merchant offer automation platform supports role-based access control, including a Maker role. Users with this role can: • Create and configure new campaigns • Define budgets and allocate funds • Generate and assign promo codes All Maker actions require approval from an assigned Approver role before execution. Q: Can users customize error messages at the campaign level? Yes, users can fully customize error messages specific to each campaign. This includes setting messaging for different failure scenarios such as invalid promo codes, expired offers, or redemption issues. Personalized error handling improves clarity and user experience across campaigns managed through Xoxoday merchant offer automation software. Q: Is there a super admin role for managing the entire portal or account? Yes. The platform provides a Super Admin role with full access and control over all modules, user roles, campaigns, and configurations within the account. Q: Can user views and access be restricted based on company or group affiliation?Yes. User access can be restricted or customized based on company or group affiliation, ensuring proper governance and data visibility control.Q: What makes the Xoxoday platform for merchant offer creation uniquely different from others? The platform stands out for its end-to-end campaign and offer management capabilities, real-time reporting, seamless merchant onboarding, multi-segment support, automated communication, and advanced rule configuration. It enables businesses to build, scale, and optimize their offer ecosystem efficiently while ensuring compliance and data security. Q: Can the operations team perform single or batch voucher recovery, check voucher/promo status, extend promo codes, and generate new or test codes? Yes, Xoxoday’s merchant campaign management software enables operations teams to:- View voucher and promo code status
- Perform batch voucher recovery and extend expiry dates
- Generate additional promo codes for ongoing campaigns
- Create test codes for UAT or internal QA purposes