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The Airmiles category lets you convert Xoxo Points into airline frequent flyer miles. Miles are credited directly to your airline loyalty account, so you can redeem them with participating airline programs.

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Where Airmiles Is Used

Airmiles is commonly used for redeeming sales and channel incentive payouts, employee recognition and reward programs, loyalty program rewards, referral bonuses, and survey or research incentives — for users who prefer airline miles over gift cards or merchandise.

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Supported Airline Programs

Depending on your organization’s reward catalog, you can redeem miles with participating airline loyalty programs, such as:
  • Emirates Skywards
  • Etihad Guest
  • IndiGo BluChip
  • SriLankan FlySmiles
Available airline partners may vary by program.

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Redeem Airmiles

1

Browse Available Airmiles

  • Open the Airmiles category.
  • Browse available airline partners and mile denominations.
  • Select your preferred airline and redemption value.
2

Enter Loyalty Membership Details

Enter your Airline Loyalty Membership ID for the selected airline program during checkout. Double-check this number — miles are credited directly to this account.
3

Review and Confirm

Review the redemption details and confirm the order. Once placed:
  • The required Xoxo Points are deducted from your available balance.
  • The order status changes to Pending while the transfer is being processed.
Airmile transfers are processed asynchronously and are not credited instantly. Processing typically takes 2–3 business days, depending on the airline partner.
4

Redemption Status

Once processing is complete:
  • Successful transfers are marked Delivered, and miles are credited to your airline loyalty account.
  • Failed transfers are marked Failed, and the redeemed Xoxo Points are automatically refunded.
A confirmation email is sent once the redemption is complete.

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Cancellation & Refund

Refund eligibility depends on the transfer status:
  • Successful transfer – Not refundable. Once miles are credited to your airline loyalty account, the transfer is permanent and cannot be cancelled.
  • Failed transfer – Refunded automatically. The redeemed Xoxo Points are credited back to your balance.
  • Cancelling before processing – Handled manually. Contact Xoxoday Plum Support to request a cancellation; self-service cancellation isn’t available.
For any cancellation request, contact Xoxoday Plum Support via email, the support portal, or your organization’s Slack/Teams support channel.
Airmiles cannot be redeemed without a valid airline loyalty membership account. Verify your membership ID before confirming the redemption.