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The Experiences category lets you redeem rewards for tours, attractions, adventure activities, dining, wellness, and other real-world experiences. Depending on your reward program, experiences can be booked using Xoxo Points, Xoxo Codes, Points + Cash, or Cash (if enabled).

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Where Experiences Is Used

Experiences is commonly used for redeeming employee recognition and reward payouts, sales and channel incentive programs, loyalty program rewards, and referral bonuses — for users who prefer memorable experiences over gift cards or merchandise.

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Redemption Options

Depending on your organization’s reward program, experiences can be booked using:
  • Xoxo Points
  • Xoxo Code
  • Points + Cash
  • Cash (if enabled)

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Book an Experience

1

Search for an Experience

  • Open the Experiences category.
  • Select the Country and City, or browse the available categories.
  • Explore experiences such as tours, attractions, adventure activities, dining, and wellness — and choose your preferred option.
2

View Experience Details

Review the description, what’s included, cancellation policy, additional information, price, and available dates. Select your preferred date and number of travellers before proceeding.
3

Enter Booking Details

Provide Title, First/Last name, Email address, and Phone number. Some experiences may require additional details depending on the vendor or activity.
4

Review and Complete Payment

Review the booking summary and pay using Xoxo Points, Xoxo Code, Points + Cash, or Cash (if enabled). If the redeemable value is less than the booking amount, pay the remaining balance online.
5

Confirm the Booking

Once payment completes:
  • A booking reference is generated.
  • A confirmation email is sent with the booking details.
  • The booking is added to your order history.
  • The redeemed Points/Code value is deducted from your balance.
Depending on the experience, your confirmation may include a booking reference, voucher, barcode, or additional access instructions.

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Cancellation & Refund

Refund eligibility depends on the experience provider’s cancellation policy:
  • Cancelling before the experience date – Depends on the provider’s policy. Contact Xoxoday Plum Support to request a cancellation.
  • Experience cancelled by the provider – Refunded. The applicable refund is processed if the provider cancels the experience.
  • No-show – Not refundable. Refunds aren’t available if you don’t attend the booked experience.
  • Venue rejects the booking – Handled manually. Contact Xoxoday Plum Support for assistance; refund eligibility depends on the reason for rejection.
  • Self-service cancellation – Not available. Experience bookings can’t be cancelled directly from the storefront.
For any cancellation request, contact Xoxoday Plum Support via email, the support portal, or your organization’s Slack/Teams support channel.