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The Merchandise category allows users to redeem rewards for physical products across categories such as electronics, home & kitchen, fashion, health & fitness, and more. Depending on the reward program, merchandise can be redeemed using Xoxo Points, Xoxo Codes, Points + Cash, or Cash (if enabled).

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Use Cases

The Merchandise category is commonly used for:
  • Employee recognition and reward programs.
  • Sales and channel incentive programs.
  • Loyalty program rewards.
  • Referral bonus programs.
  • Redeeming Xoxo Points or Xoxo Codes for physical products instead of digital rewards.

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Redemption Options

Depending on your organization’s reward program, merchandise can be redeemed using:
  • Xoxo Points
  • Xoxo Code
  • Points + Cash
  • Xoxo Code + Cash
  • Cash (if enabled)

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Redeem Merchandise

1

Browse Products

  1. Open the Merchandise category.
  2. Browse products by category or use the search and filters to find a specific item.
  3. Select the product you want to redeem.
You can filter products by category, brand, price, and other available options.
2

Review Product Details

View the product information, including:
  • Product description
  • Specifications
  • Available variants (such as size or color)
  • Price
  • Availability
  • Estimated delivery timeline
Select the required variant, if applicable, and add the product to your cart.
3

Review Your Cart

Review the items in your cart and update the quantity if required.When you’re ready, click Proceed to Checkout.
4

Select a Delivery Address

Choose a saved delivery address or add a new one during checkout.Some organizations may use Address Lock, which provides a pre-filled delivery address that cannot be edited.
5

Review and Complete Payment

Review your order summary and complete the payment using one of the available options:
  • Xoxo Points
  • Xoxo Code
  • Points + Cash
  • Xoxo Code + Cash
  • Cash (if enabled)
If the available Xoxo Points or Xoxo Code value is less than the order amount, the remaining balance can be paid online.
6

Confirm Your Order

After the payment is completed:
  • Your order is placed successfully.
  • An order confirmation screen is displayed.
  • A confirmation email is sent to your registered email address.
  • The redeemed Xoxo Points or Xoxo Code value is deducted from your available balance.

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Track Your Order

You can track your order from Order History, where you can view details such as:
  • Order ID
  • Product name
  • Order date
  • Order status
  • Delivery address
  • Points redeemed
Depending on the fulfillment partner, tracking information and the estimated delivery date may also be available. Typical order statuses include:
  • Order Placed
  • Processing
  • Shipped
  • Out for Delivery
  • Delivered
  • Cancelled
  • Refunded

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Cancellation and Refunds