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The Flights category lets you book domestic and international flights directly from the Plum storefront. Choose from 150+ airlines across 100+ countries and pay using your rewards balance. Depending on your organization’s reward program, flights can be booked using Xoxo Points, Xoxo Code, Points/Code + Cash, or Cash (if enabled).
Flights is commonly used for redeeming sales and channel incentive payouts, employee milestone or performance reward payouts, loyalty program rewards in B2B2C programs, referral bonuses, and survey or research incentive payouts.

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Redemption Options

Xoxo Points Redeem available Xoxo Points in your wallet to pay for flight bookings.
  • If points fully cover the fare, the booking completes as Points Only.
  • If the balance is insufficient and Points + Cash is enabled, you can pay the remaining amount online.
Xoxo Code Redeem an Xoxo Code toward a flight booking. The code’s value is applied to the fare; if it doesn’t cover the full amount, pay the remaining balance online via the available payment gateway.

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How to Book a Flight

1

Search for Flights

  • Open the Flights category.
  • Enter Origin, Destination, Travel date(s), Number of travellers, and Cabin class.
  • Click Search to view matching flights.
2

Select a Flight

Browse results and select your preferred itinerary. Fare and availability are reconfirmed before checkout.
3

Enter Passenger Details

Provide Title, First/Last name, Gender, Date of birth, Nationality, Email, and Phone number. International bookings also require passport details.
4

Review and Complete Payment

Review the booking summary and pay using Xoxo Points, Xoxo Code, Points + Cash, or Cash (if enabled). If the redeemable value is less than the total fare, pay the remaining balance online.
5

Confirm the Booking

Once payment completes:
  • A PNR is generated confirming your reservation.
  • A confirmation email is sent to your registered address.
  • The booking appears in your order history.
  • The redeemed Points/Code value is deducted from your balance.

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Cancel a Flight Booking

Contact Xoxoday Plum Support via email, the support portal, or your organization’s Slack/Teams support channel. The support team will process the cancellation and initiate any applicable refund.

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Refunds

  • Xoxo Points used are credited back to your balance.
  • Payment-gateway charges are refunded to the original payment method (may take a few business days).