Skip to main content
Each employee undergoes a process of background verification. We hire reputed external agencies to perform this check on our behalf. We do this to verify their criminal records, previous employment records, if any, and educational background. Until this check is performed, the employee is not assigned tasks that may pose risks to users. There will be exception and it applies to all the employees, contractors, vendors, and others who may have access to your systems.
Yes. We conduct Background verification criminal history checks for all candidates for employment, contractors and third party vendors
Yes. We have the procedure for exit clearance and we will remove all the access provided and take all the assets back from the employees.
We do conduct employees and contractors background verification as per the compliance requirements
As a part of onboarding process all the employees are mandated to sign a non-disclosure agreement
As part of the employee on-boarding process, all new joinees are provided with awareness training on information security and privacy requirements at Freshworks. Annually a refresher training is conducted for all the employees. In addition, on a need basis, role-based information security and data privacy training are provided to different teams.
The disciplinary process has been documented and communicated to the employees. As a part of on boarding process we also have taken Information security declaration form from all the employees and made it mandatory. All the employees are aware that in case of any breach the desciplinary action will be taken against them,
User registration and de-registration process is a part of Onboarding and Offboarding.
We have provided WFH option to all our employees and also we follow hygiene practices at work and educating employees on the importance controlling infections at work by adopting correct hygiene practices
We have taken a approriate measures and stopped travelling due to an outbreak. All the employees are working from home and issued guidelines to get protected from the current situation.
YES. We conduct the mandatory background verification.
Each employee undergoes a process of background verification. We hire reputed external agencies to perform this check on our behalf. We do this to verify their criminal records, previous employment records if any, and educational background. Until this check is performed, the employee is not assigned tasks that may pose risks to users. All new hires are required to sign Non-Disclosure and Confidentiality agreements. The Employee expressly agrees that he/she shall not use Confidential Information provided by the Company in the development or delivery or for personal gain from providing any products or services for his/her own account or for the account of any third party.
Yes. We conduct the background verification of all our employees.
We performs background checks for all the employees in accordance with law. The background check includes criminal, education, and employment verification etc.
We conduct ISMS training for all the employees. The frequency of the training will be annually.
Yes. We conduct the background verification of all the employees.
We provide mandatory security and awareness training to all our employees and spread awareness about the information security accrross the organization.
Yes. Our employees are having required education and certifications to perform the job.
Each employee, when inducted, signs a confidentiality agreement and acceptable use policy, after which they undergo training in information security, privacy, and compliance. Furthermore, we evaluate their understanding through tests and quizzes to determine which topics they need further training in. We provide training on specific aspects of security that they may require based on their roles. All our engineers and other employees who suports application service are having appropriate education and skillset to perform the job.Each employee undergoes a process of background verification. We hire reputed external agencies to perform this check on our behalf. We do this to verify their criminal records, previous employment records, if any, and educational background. Until this check is performed, the employee is not assigned tasks that may pose risks to users.
Yes
Yes. All the employees and third party service providers are required to sign Confidentiality Agreements to protect customer information as per ISMS compliance requirements.
We conduct Background verification of the vendors before onboarding. We have implemented Supplier Management Procedure, and this is applicable to all suppliers delivering various products and services with respect to delivery functions and support functions including Finance, Legal, Human Resources, IT Infrastructure. We are having contracts or agreements and non-disclosure agreements with all our suppliers Xoxoday monitors supplier services and compliance requirements and review each supplier annually with respect to the services delivered by the supplier. The review frequency could be changed based on the criticality of the services provided. Validation of suppliers related documentations are also part of our internal and external Audits.
It’s a part of our recruitment process. Attached the Background Verification Procedure
Each employee undergoes a process of background verification. We hire reputed external agencies to perform this check on our behalf. We do this to verify their criminal records, previous employment records if any, and educational background. Until this check is performed, the employee is not assigned tasks that may pose risks to users.
Yes. We have a Recruitment policy.
Yes. We conduct background verification of all the employees before onboarding.
Each employee, when inducted, signs a confidentiality agreement and acceptable use policy, after which they undergo training in information security, privacy, and compliance. Furthermore, we evaluate their understanding through tests and quizzes to determine which topics they need further training in. We provide training on specific aspects of security that they may require based on their roles. We also conduct the annual training for all the employees thereafter.
Yes. We have communicated to all the employees and conducting periodical Awareness training to spread awareness and the employees are well aware of Incident reporting system.