Can your reporting tools provide both a unified and department/program-specific breakdown so we can track performance and metrics across teams?
Absolutely. The Xoxoday reward marketplace platform includes advanced reporting tools that offer both holistic and granular insights. Admins can view cross-team performance data or generate custom reports for specific departments or programs, helping stakeholders monitor redemption trends, participant engagement, and ROI.Is monthly reporting on points requests, including accepted and rejected transactions, supported?
Yes, the Xoxoday survey rewards platform offers detailed monthly reports covering all redemption activities, including accepted and rejected requests. Admins can access, export, and schedule these reports to maintain full transparency and auditability across all rewards-related transactions. FAQ on Notification and CancellationHow do I receive notifications if scheduled rewards are not sent?
In the event that scheduled rewards are canceled due to low balance or exceeding threshold limits, both admins and Super Admins will receive notifications. These notifications will provide detailed information about the canceled rewards, allowing swift corrective action to maintain a seamless rewarding experience for all users.Can I cancel rewards in bulk?
Yes, users now have the ability to cancel rewards in bulk. Simply select all the users for whom you wish to cancel rewards and click on the “Cancel reward” button, as illustrated below: