What is Reward Points?
Reward Points let you credit points directly to a recipient’s Storefront account. Recipients use their points to redeem gift vouchers and other products on Plum Storefront.Recipients need a Plum account to receive points. If a recipient isn’t registered yet, they receive a link to set up their account.
How to send Reward Points in bulk
1
Navigate to Reward Points
Log in to the Plum Admin Portal. Go to Send Rewards > Reward Points. Select Send in Bulk.
2
Next to Send via, select Email address, SMS, or both.
3
Upload your recipient list
Click View Instructions to see the fields your file needs. Fill in the template with your recipient details. Upload your CSV file. Click Next.** **
Pro tip: Download the CSV template from the Send in Bulk page. It has the correct columns already set up, so your upload is formatted correctly.
4
Customize the marketplace (Optional)
Choose which reward categories and products recipients can redeem their points on.
- In the Campaign section, open the Global Reward Catalog.
- Under Customize Catalog, select the categories you want to include, such as Gift Card, Shop, Lounge, Charity, Experience and more. Clear any category you want to hide from recipients.
- To narrow down the products in a category, click Customise next to it.
- Denomination: Filter by voucher value.
- Country: Filter by country.
- Select Gift Vouchers: Search for brands, then select or clear individual products. To include everything, select Select All.
- If you customized a category, click Done.
- Click Save.
5
Personalize Communication (Optional)
Update any of the following elements:
- Subject line — Edit the subject line recipients will see in their inbox.
- Banner image and logo — Upload an image to appear at the top of the email or choose from the
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Background — Click the pen icon to choose from available colours or enter a hex code. Update the background text by selecting an available option or entering your own, then click Save.
- Email footer — Add or update footer content to match your brand or campaign needs.
- Customise the SMS message - Enter your message in the input field to replace the default SMS content, then click Save
6
Send the reward
Review the details.Click Send Reward.
Points are deducted from your Company Balance. If your balance is too low, a warning asks you to recharge or remove recipients.
Still need help? Raise a support ticket.