What is Reward Points?
Reward Points let you credit points directly to a recipient’s Storefront account. Recipients use their points to redeem gift vouchers and other products on Plum Storefront.Recipients need a Plum account to receive points. If a recipient isn’t registered yet, they receive a link to set up their account.
How to send Reward Points to individual recipients
1
Navigate to Reward Points
Log in to the Plum Admin Portal. Go to Send Rewards > Reward Points. Select Send Individually.
2
Next to Send via, select Email address, SMS, or both.
3
Enter the recipient's details and points you wish to send. Click on Add Recipient.
- Name
- Email ID
- Number of Points
- Mobile Number
4
Configure advanced settings (optional)
Click Advanced Settings. Set any of these options:
- Schedule: Send the reward on a future date. Scheduled rewards go out at 12:00 AM UTC on the date you choose.
- Personal message: Add a message to the email body. The same message goes to every recipient in this batch.
- Internal reference note: Add a note for your own records. Recipients don’t see this note.
5
Review the recipient details. Add more recipients and enter their details.
6
Customize the marketplace (Optional)
Choose which reward categories and products recipients can redeem their points on.
- In the Campaign section, open the Global Reward Catalog.
- Under Customize Catalog, select the categories you want to include, such as Gift Card, Shop, Lounge, Charity, Experience and more. Clear any category you want to hide from recipients.
- To narrow down the products in a category, click Customise next to it.
- Denomination: Filter by voucher value.
- Country: Filter by country.
- Select Gift Vouchers: Search for brands, then select or clear individual products. To include everything, select Select All.
- If you customized a category, click Done.
- Click Save.
7
Personalize Communication (Optional)
Update any of the following elements:
- Subject line — Edit the subject line recipients will see in their inbox.
- Banner image and logo — Upload an image to appear at the top of the email or choose from the
-
Background — Click the pen icon to choose from available colours or enter a hex code. Update the background text by selecting an available option or entering your own, then click Save.
- Email footer — Add or update footer content to match your brand or campaign needs.
- Customise the SMS message - Enter your message in the input field to replace the default SMS content, then click Save
8
Send the reward
Review the recipient details.Click Send Reward.
Still need help? Raise a support ticket.
Points are deducted from your Company Balance. If your balance is too low, a warning asks you to recharge or remove recipients.