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The Domain Authentication feature allows organisations to use their own custom domain to send reward communications from Plum. Authenticating your domain verifies that the organisation owns the domain and helps ensure that emails sent from the domain are recognised as legitimate. This can improve the credibility and deliverability of reward communication and prevent the sender address from displaying “via notifications@xoxoday.com” to recipients. Check out this for entire list of benefits and why you should consider authenticating your domain Email Domain Authentication

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Prerequisites

Before authenticating your domain, ensure that:
  • KYB (Know Your Business) verification has been approved.
  • You have Super Admin access to the Plum Admin Dashboard.
  • You have access to your organisation’s DNS Manager or hosting provider.
  • If you do not have DNS access, coordinate with your organisation’s IT or DNS administrator to add the required records.
Tip: If you do not have access to the DNS Manager, you can use the email option in Plum to send the required DNS records to your IT or DNS administrator.

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Step by step guide to Authenticate Your Domain

Ensure you are logged in as Super Admin with approved KYB. If not done already, head over to: Submitting Verification Details
1

Add Your Domain Name

Navigate to Settings > Notifications. Click on ‘Authenticate your Domain’.
Now click on ‘Save and Proceed’.
2

Add DNS Records to Your DNS Manager

The following DNS records need to be added in your DNS Settings. Access your DNS provider portal and input these records. Note that all records are CNAME.
Send DNS Records to IT AdminIf you lack access to the DNS Manager Portal, forward these DNS records to your IT Admin or DNS Manager. The records will be sent via email along with a CSV file.
Pro tip: Coordinate with your company’s IT Admin responsible for DNS management. You can use the inbuilt emailing tool to send the DNS records to your IT Admin colleague.
We will send DNS records in email along with CSV to your IT Admin.
3

Verify Domain

After the IT Admin has added the records:
  • Check the box ‘Please verify that your records have been added’.
  • Once selected, the Verify button will activate. Click on ‘Verify’.
If your DNS records are added correctly and given sufficient time to take DNS changes to take place, on verification your domain is now authenticated.
Feedback or Questions: Reach out to us through Contact Support.