- Campaign level — Customizations apply to all sends within that campaign by default.
- Send Reward level — Customizations apply only to that specific send, overriding the campaign default for those recipients.
Customizing Email in Reward Code Section
To customize the email from the “Reward Code” section, follow the steps:1
Navigate to Personalize communication
Go to Send Rewards > Reward Code > Additional Settings > Communication then select the Reward Email tab.
2
Customize the email elements
You can pick a template directly from the suggested templates under Email Template. To see all available templates, click Explore All.
Under Preview, update any of the following elements:
- Subject line — Edit the subject line recipients will see in their inbox.
- Banner image and logo — Upload an image to appear at the top of the email or choose from the templates
- Recipient name: Turn on to include the recipient’s name in the greeting.
- Greeting: Select a greeting from the library or write your own.
- Title and body text: Enter the main message.
- Alignment: Choose how the content is aligned.
- Background — Click the pen icon to choose from available colours or enter a hex code. Update the background text by selecting an available option or entering your own, then click Save.
- **Button **— Update Button text to match your brand or campaign needs.
Customize the Reward SMS
To customize the SMS, follow these steps:1
Navigate to Personalize communication
Navigate to Send Rewards > Reward Code > Additional Settings > Personalize communication. Go to the tab “SMS”.
2
Customise the SMS message
Enter your message in the input field to replace the default SMS content, then click Save.