Reward Link: Customize Reward Communication

Learn how to customize Reward Communication to recipients.

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Pro tip

You can customize your Reward communication at the campaign level. This settings becomes the default commuication template for the campaign. Further, you can customize to set a specific commuication at the ‘Send Reward’ option which will super-seed the message in the default campaign template for that particular recipient(s).

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Customizing Email in a Reward Link Campaign

You have the option to customize the email either within the “Campaign” section or directly in the “Reward Link**” section on the admin dashboard.

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Customizing Email in Reward Link Section

To customize the email from the “Reward Link” section, follow the steps: Step 1: Navigate to Send Rewards > Reward Link > Additional Settings > Email and SMS. Go to the tab “Reward Email”. Step 2: You can customize the following elements before sending the Reward Link.

• The subject line of the email
• Headline Message
• Banner Image
• Email footer

Edit the Message. Click on “Edit Message” and enter the message title and body. Once done, click on “Save”. Refer to the image below: Edit Background. Click the pen icon to choose from the available colors, or enter your own using a hex code. Edit the background text by selecting one of the available options or entering your own. Then, “Save” your changes.

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Customizing SMS

To customize the SMS, follow these steps:Step 1: Navigate to Send Rewards > Reward Link > Additional Settings > Email and SMS. Go to the tab “Reward SMS”. ​ Step 2:Add your message in the input field to customize the SMS.Remember to preview your SMS and Email before sending out the reward links. Feedback or Questions: Email cs@xoxoday.com