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Learn how to customize Reward Communication to recipients.
Pro tip: You can customize your Reward communication at the campaign level. This settings becomes the default communication template for the campaign. Further, you can customize to set a specific communication at the ‘Send Reward’ option which will super-seed the message in the default campaign template for that particular recipient(s).
You have the option to customize the email either within the “Campaign” section or directly in the “Reward Link” section on the admin dashboard.
To customize the email from the “Reward Link” section, follow the steps:
1

Navigate to Email and SMS settings

Navigate to Send Rewards > Reward Link > Additional Settings > Email and SMS. Go to the tab “Reward Email”.
2

Customize email elements

You can customize the following elements before sending the Reward Link.
  • The subject line of the email
  • Headline Message
  • Banner Image
  • Email footer
Edit the Message. Click on “Edit Message” and enter the message title and body. Once done, click on “Save”. Refer to the image below:
Edit Background. Click the pen icon to choose from the available colors, or enter your own using a hex code.
Edit the background text by selecting one of the available options or entering your own. Then, “Save” your changes.

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Customizing SMS

To customize the SMS, follow these steps:
1

Navigate to Reward SMS settings

Navigate to Send Rewards > Reward Link > Additional Settings > Email and SMS. Go to the tab “Reward SMS”.
2

Customize the SMS

Add your message in the input field to customize the SMS.
Remember to preview your SMS and Email before sending out the reward links.
Feedback or Questions: Email cs@xoxoday.com