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Once you have sent rewards to your users, the reward mail lands up in their Mailbox. If you have not sent the reward yet refer to: Sending 1-1 Reward Steps to create a Flow and add a Trigger

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Steps to Redeem a Reward

Step 1: Check your mail for the reward email: Step 2:Click on “Redeem now”.Step 3: This will open the Campaign Catalogue for you to select your voucher. Step 4: Select the Voucher of your preference and Click “Collect Voucher” Step 5: This will give you a unique code to redeem at the partner store/website. ​